Copyright 2019 Sargas Incorporated | All Rights Reserved | Privacy Policy

 

  • Facebook
  • Twitter
  • YouTube
  • Instagram

CREDIT AND COLLECTIONS HEAD

When we launched in 2011, Sargas was just one of the generic BPOs and Call Centers out here in the Philippines.

Close to a decade later we're thriving and now looking to grow our dynamic Pampanga team. Our goal at Sargas is to help businesses improve their processes and lower their cost by outsourcing their non-core business processes to us.

We pride ourselves for having some of the most skilled and talented professionals in the industry that deliver excellent, cost-effective 24/7 comprehensive services to our clients. All these are realized because we provide a fun working environment, competitive salary packages, well-established campaigns, and great career advancement opportunities.

Build the career you deserve with Sargas!

Qualifications:

  • Candidate must possess a Bachelor’s/ College Degree in Finance/ Accountancy/

       Banking or equivalent

  • Previous management experience in a BPO call center environment is required.

  • Minimum of 5-8 years call center experience with at least 5 years experience as an

       Operations Manager, preferably Collections or Sales. 

  • Strong knowledge of contact center operations.

  • Excellent interpersonal, written, and oral communication skills

  • Proven leadership, management and motivational skills

  • Demonstrates an uncompromising level of honesty, trustworthiness, and ethical

       behavior Excellent judgment, reasoning, and problem solving skills

  • Strong organizational skills and the ability to handle multiple tasks

  • Results-driven, action-oriented, and self-motivated mindset

  • Must be experienced and comfortable working in a fast-paced environment and

       able to deal well with change and ambiguity

  • Experience with call center technology, workforce management, agent productivity

       tools, and quality management tools.

Job Responsibilities:

  • Develop the Collections Campaign through on-going coaching, goal-setting,

       performance management and training. Monitors credit and collection processes

       and operations; makes recommendations on opportunities for improvement.

  • Monitors client expectations and ensures effective communications to center 

       employees

  • Maintain adequate systems for scheduling and staffing including reports and

       analysis

  • Identifies performance and expectation gaps and facilitates resolution

  • Assists client services support to identify possible new business opportunities

  • Monitors and directs maintenance of standard operating procedures

  • Conduct regular performance reviews and one-one-one meetings with direct

       reports to evaluate performance against KPIs.

  • Review operational reports on a regular basis and develop and implement action

       plans to address deficiencies.

  • Provide regular feedback to the Site Director and other members of the

       management team regarding current operational performance. 

  • Ensure all positions are staffed appropriately to meet client requirements.

  • Communicate client and company goals and metrics with team members to

       deliver high level of customer service.

  • Execute short and long term performance goals developed by our Site Director

Be Part of Our Growing Team!

We accept WALK IN applicants. Visit our office at:

Upper Ground Floor, Green Cove Bldg. II, McArthur Highway, Salapungan, Angeles City, Pampanga (Beside BDO)

For interested applicants, you may send an SMS to 09279402374 / 09235033172 to schedule an interview.

APPLY NOW!

Upload File
Max File Size 15MB